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The Customer Service Summit West
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Customer Service Summit West - June 7 - 8, 2018

 

The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior leaders from the world’s biggest brands, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service.

Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and hear the latest ground-breaking insights on topics such as: scalability, personalization, self-service, customer-centric transformation and much more!

Hear from leaders at Mastercard, Airbnb, Delta, Hilton, T-Mobile, Microsoft, Western Digital, Wells Fargo, Citi, Home Depot, Intuit, Symantec, Comcast, Facebook and gain actionable insight into 2018’s biggest challenges and opportunities:

- Effortless Resolution: Boost satisfaction by achieving effortless in channel resolution - fully embed social, community, chat and messenger into your contact center operations

- Personalization at Scale: Befriend your customer with a bespoke experience – Desilo your data and equip your agents with the knowledge and context to understand every customer

- Proactive Support: Solve issues before they become complaints – Nurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates

- Future Technologies: AI, Bots and messenger are revolutionizing support, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders

 

Visit http://www.incite-group.com/cs/ or contact Josh Gordon: This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

 

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Location San Diego, US

Additional Information about this event:

Thursday 07 June 2018, 08:00am
To Friday 08 June 2018
   
Official Event Website: more info
Number of expected attendees: Not defined
This event has an exhibit: Not defined
YouTube Video for this event:
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