Louise Pentland, Senior Vice President, General Counsel and Company Secretary, PayPal

Please see this post on our new PayPal Stories site.

We recently sent out an email about updates that we will be making to our User Agreement on July 1. Unfortunately a section about how we may contact our customers has caused some confusion and concern in the media and with some of our customers.  This is not a new section in the User Agreement and we want to take this opportunity to explain our position on contacting our customers.

Some of you may be concerned that the relationship you currently have with PayPal will change and result in you starting to receive unwanted, excessive or expensive calls and text messages from us. 

We value our relationship with you and have no intention of harassing you. 

Our contacts with you are intended to benefit our relationship.  For example, we may contact you as part of our fraud prevention efforts to keep your PayPal accounts safer and more secure.  

In reaching out to you for account service purposes, such as fraud alerts, we occasionally use technologies that allow us to contact you efficiently. To use this approach we seek your permission through our User Agreement.  You can choose not to receive autodialed or prerecorded message calls by clicking here and contacting customer support.

Our goal is always to create clarity in our communication with our customers.  We're sorry if this wasn't the case.  We aim to give you the information you need and hope this blog post helped to clear up any confusion.