Hill Ferguson, Senior Vice President, Global Head of Consumer Business, PayPal

Please see this post on our new PayPal Stories site.

 

PayPal was built for people. The security that PayPal was founded on means nothing without the people and the payments that it helps to protect. Every day, we strive to make powerful products that make it easier for people to manage their financial lives. PayPal employees around the globe are constantly navigating the complex world of payments to deliver an experience that makes sending and receiving money as simple as it can be. This is why we consider ourselves Customer Champions:

 

We keep it simple: Money is personal, but it still moves between people all the time. Transactions like buying concert tickets, splitting the dinner bill or paying the monthly rent are just a tap away with the PayPal app. All you need is an email address to securely send money from one person to another.

 

We are the customer: PayPal employees are PayPal users. Everything you value in a financial transactions provider, we do too. That’s why our products meet the highest standards – our own.

 

We help fight the bad guys for you: From checkout to delivery, your eligible purchases are protected with PayPal Purchase Protection. PayPal processes almost 12.5 million payments every day and our fraud detection tools get better with each transaction, which means that we can catch problems before they happen with the most up-to-date technologies to help keep your money secure and your mind at ease.

 

We do our homework: We take great care to understand the needs of our users. The pain points of buying, sending, or receiving money often turn into frustrating road blocks that we are driven to stamp out. We conduct research, field surveys, and listen carefully to the voices of our customers to find and address the issues that make your financial life more complicated than it should ever be.

 

We keep evolving: We continue to develop new ways customers can get the most out of their PayPal experience, because payments are constantly changing. PayPal is one of the most consistent innovators in mobile payments, and we don’t plan to slow down anytime soon.

 

We’re proud to be people-first and customer-centric, but that doesn’t mean our users don’t get frustrated. That’s why we have a customer support team that is always ready and willing to help. Whether its suspicious activity, fraud, or phishing scams, you can report your issues directly to us so we can help you find a resolution.

 

When our customers are happy, we’re happy. After all, we couldn’t have gotten here without our loyal 165 million active users.

 

 

Original author: PayPal-Forward