PayPal is Forever Changing Commerce, Everywhere

Bill Ready, SVP and Head of Merchant and Next Gen Commerce, PayPal

Please see this post and our media kit on our new PayPal Stories site.

 

 

The entire commerce experience will be pp_h_rgb.jpgrewired in the next three to five years. With the move to mobile, people can shop on more devices, in more contexts and across more locations than ever before. There are currently more mobile devices than people on the planet, and that opens up the opportunity for consumers and merchants to connect in more meaningful ways. As one of the most trusted, widely-used digital wallets in the world, PayPal is uniquely positioned to deliver this experience.

 

Today, at an event in San Francisco, we announced new relationships, product experiences and strategies to be able to deliver faster, safer and more elegant buying experiences as we prepare to become an independent, public company under the ticker PYPL.

 

We’re entering the greatest period of transformation in the history of commerce, as Dan Schulman noted in his blog post this morning. Some see this as a major disruption, but we see it as an opportunity. This isn’t about minor upgrades -- like replacing the card swipe with a tap -- this is about fundamentally rewiring the commerce experience.

 

Although many businesses are entering the payments space, PayPal is in a unique position in that it’s not just a payment platform, a gateway, a merchant account, a payment method, a digital wallet, a payment processor, a peer-to-peer solution and a provider of credit solutions to both consumers and merchants. It’s every single one of these things, integrated end-to-end in a way that delivers more seamless commerce in a hyper-connected world. And because of our technology-agnostic approach, PayPal operates across platforms and devices -- enabling consumers to pay with any device or operating system they choose no matter if they’re on their mobile devices, desktops or in the physical store. Since PayPal touches both the consumer and the merchant, we have the data to help protect against fraudulent transactions on the consumer side, while helping merchants to better understand their customers. We’re an end-to-end solution for digital commerce wherever, whenever and however merchants and consumers want to connect.

 

To push ahead and build better experiences for our customers across mobile, online and in-store, we made several key announcements today:

 

Online

Bigcommerce: Bigcommerce and PayPal are collaborating to enable Bigcommerce’s 90,000 merchants seamless access to an end-to-end ecommerce solution via a single integration with Braintree’s v.zero SDK. In addition, we extended One Touch for web to Bigcommerce merchants, enabling consumers to pay across online stores with a single touch. Easy Payments: Today we announced the expansion of PayPal Credit products. In January, we announced Easy Payments with a pilot partner, so shoppers can divide larger purchases into predictable monthly installments and today, additional merchants, including SHOP.COM, will begin offering Easy Payments, giving shoppers greater visibility into their finances and helping them better manage their budgets. Cross-Border Trade:  As a leader in cross-border trade, PayPal is in a unique position to connect merchants and consumers around the world. About a quarter of our total payment volume is cross-border and 79% of shoppers in the US, UK, Germany, Brazil, China and Australia choose PayPal as their preferred method of global payment. The China corridor is one that is growing particularly fast. Since Singles Day 2014, top brands selling into China are seeing 1600%+ YoY growth in the China corridor with PayPal. According to research commissioned by PayPal in 2015, Chinese cross-border shoppers have an increasing appetite for a greater variety of authentic products and access to global brands. To address these customers, we are launching PayPal China Connect, which will link Chinese consumers directly with our network of global merchants. We are also announcing a new collaboration with UnionPay International to provide Chinese cross-border shoppers with a more robust lineup of global merchants on the UnionPay Shop The World website, and fewer steps to complete their transactions via UnionPay Online Payments.

 

Mobile

 

Extending One Touch™: Today, we extended our One Touch checkout experience by linking our One Touch web and mobile experiences. Now, consumers can make single tap purchases from mobile apps even if they don’t have the PayPal app. Provided a consumer has signed into PayPal at least once on a mobile device, via the web or the PayPal app, they’ll be able to pay in a single tap, whether they are on a merchant’s mobile site or in their app. Last September, we launched One Touch with PayPal, the industry's first single touch mobile payment experience across platforms enabled via the PayPal app, and a few weeks ago, we extended One Touch to the Web. Now, consumers can use One Touch across any device, smartphones, tablets and laptops, and check out in a single touch or click regardless of whether they have the PayPal app. As we shared previously, One Touch on mobile has led to as much as 50% or greater improvement in conversion rates and we believe ushers in a major upgrade in the way consumers and merchants will connect with one another in the coming decade.

Physical World

Replacing physical experiences with digital ones: Braintree’s payment platform is powering the world’s best mobile buying experiences in the physical world with leaders in next generation commerce like Uber and Airbnb. These experiences have completely replaced physical world transactions, like handing over cash or a credit card to your cab driver, with more seamless digital ones. Bringing digital payments to the Burger King app: Through a collaboration with Tillster, we announced the national rollout of the PayPal integration in the BURGER KING app®. Burger King customers can now make in-store mobile payments with PayPal at 5,000+ restaurant locations in the United States. Powering major retailer apps in-store with Paydiant: The shift to in-store mobile payments is about much more than just the checkout. By the time you are at the register it’s too late to influence the consumer. Our acquisition of Paydiant earlier this year enables us to provide the critical infrastructure for the in-store mobile apps of major retailers. This includes targeted offers, loyalty programs and payment capabilities that let the retailer connect with their customers before, during and even after the purchase. Through Paydiant, we enable consumers to pay anyway they want to pay, including credit, debit, PayPal, private label, reloadable gift, and payment acceptance technologies include QR codes, Bluetooth and NFC.

Giving Back

While we’re focused on helping merchants and consumers more easily connect, we’re also aware of our responsibility to give back to our local communities and to help out via our giving efforts. I’m proud to share that PayPal helped raise nearly $12M in donations for disaster relief in Nepal, enabling donations free of fees and offering a 1% match. As part of the PayPal Giving Fund, we’re also supporting Red Nose Day by launching a campaign to collect donations, while adding 1% to all donations made between May 14 and 21. Finally, to help support local businesses and non-profits in our own communities, we’re launching the PayPal Business Challenge -- enabling our employees to invest 10% of their work time to help local businesses and non-profits grow and scale.

 

We’ll continue to innovate to become a meaningful part of people’s everyday lives by working to make it faster, simpler, and safer to manage and move money. As we prepare to go back to our roots at PayPal, becoming an independent and public company, I couldn’t be more excited.

Original author: PayPal-Forward