As the number of channels through which customers can go about their personal banking increase, so does the challenge to retail banks of managing these rapidly evolving channels. Customers are demanding more flexibility with their banking and so banks are under pressure to offer a seamless multichannel strategy to make the customer experience as comfortable as possible.

This marcus evans conference will enable you to meet with industry peers to discuss how to adapt your channel management strategies to the new digital age. Traditional channels must be reinvented whilst banks must also take advantage of the huge opportunities in innovative channels, such as mobiles and social media.