Innovations, Customer Centricity and Personalisation are the watchwords for best-in-class retail banking businesses in Asia Pacific today. Banks here have moved beyond rate cuts and other pricing tactics. They are trying to keep up with the demands of the elderly, financially strong but technology-averse customers and the requirements of the tech-savvy Y generation with different expectations; these customers expect trust, convenience, empowerment and emotion. To meet these diverse demands banks leverage on new technology to deliver mobile and internet banking capabilities, improving loan turnaround times and shortening banking queues.

To facilitate this discussion, Fleming Gulf is pleased to announce its 3rd Annual Retail Banking Asia Pacific Conference. This conference aims to address the current issues and provide critical business-relevant information to create a fully engaged banking experience. The program includes outstanding speakers, good debates and superb networking opportunities to reflect the challenges and opportunities that matter most to retail banks.