The 14th annual Retail Banking in Europe conference will tackle the key issues facing retail banks in a difficult and uncertain time, highlighting opportunities for growth and strategies for a stable and sustainable future. Delegates can expect the same high-quality speakers and networking opportunities as in previous years, alongside new and innovative content, for rich and cutting-edge take-home insights.

Topics this year include:

• Trust, loyalty and engagement: creating openness, offering rewards and using social media
• Achieving customer-centricity through integrated channels and the personalised approach
• M-payments: analysing uptake, overcoming challenges and identifying new opportunities
• Navigating the Eurozone crisis: understanding the Bailout Fund and regulation