EBF Presents: Future Banking Technology & Strategy - Customer Acquisition and Retention

Adapt and change is a must in the future of banking technology and strategy. Banks have to adjust to the dynamic changes in the economy, new regulations and advances in technology. These institutions will have to modernise their systems and change the way they deliver their financial services with the growth of new technology areas such as Online, Mobile and Social Media. To improve and maintain customer confidence banks will be looking to increase their investments in all these areas.