We are approaching the 4th age of shared services.

The 1st age looked at shared services from a transactional perspective; 
The 2nd age looked at shared services more from a functional view;
And the 3rd age treated shared services from a process point of view.

Now comes the fourth and most dynamic age: looking at shared services from the ‘service provision’ perspective.

But what does this actually mean? Essentially, we need to ask ourselves just one question:

Is what we’re doing in shared services in the best interest of the business?

The more mature and pioneering organizations are reassessing their purpose. Their entire focus is now on service provision, and they see processes and functions as a means to deliver these services.

Source to Settle as a Service is sharedserviceslink.com’s brand new, game-changing event for 2013. By bringing together the most senior leaders in shared services, it will tackle exactly how to ensure shared services are meeting the needs of the business.

Attend this exciting event to:

• Learn how redesign your operating model to become a truly value-adding and strategic arm of the business
• Understand the business’ needs before they do and translate these into services 
• Develop end-to-end vision for streamlined service delivery
• Improve your image and turn your customers into advocates for shared services
• Ensure your shared services organisation is adaptable to change and sustainable for the future