• Integrate your customer experience management strategies towards customer engagement
• Reach digital channel mass use by leveraging its security and credibility
• Achieve customer attractive and commercially sound mobile banking
• Increase your profit via product innovation and new streams of income
• Reduce friction between the customer and the bank through customer focused channel development
• Review the present and explore the future of mobile money
• Search for inspiration outside the banking industry

SPECIAL FEATURES

• THE LATEST BUZZ FROM THE REGIONC-Level leaders from each region willreveal and evaluate current situation in retail   banking market, challenges and future opportunities.
• ROUND TABLE DISCUSSION “Truly customer positive retail banking” discussion followed by live on-line survey.
• BANKING DIFFERENTLY PANEL DISCUSSION Non-banking brands that have successfully entered the sector of financial services will share their best practices
• INTERACTIVE ELECTRONIC POLLING & E-NETWORKING Easy on-line accessible networking system for on-line voting, live polling, interactive feedback & simply more fun!
• RICH AFTER-CONFERENCE PROGRAMME Cocktail reception, Conference Awards Ceremony, Traditional dinner & sightseeing trip
• EXPO AREA