Attend the Customer Experience in Financial Services Exchange along with Europe's leading minds in customer and brand experience from across a range of B2B and B2C financial service organisations, to discuss key issues including:

• Effectively managing the migration to online and mobile banking
• Extracting maximum value from social media to ensure a holistic customer experience
• Gaining a comprehensive understanding of the regulatory environment
• Implementing appropriate processes and channel strategies to counter changes in consumer behaviour
• Moving from 'big data' to actionable insight to drive continuous business improvements
• Embedding customer centricity through effective people engagement, motivation and training