Operational excellence as a key driver of profits

The importance of operational efficiency continues to grow, as achieving operational excellence has now become a strategic priority for most banks. Indeed the performance of the Operations area is likely to be a key future component of whether or not a bank or financial services company achieves its profit targets. The gap between average and superior operational performance is already increasing and is likely to increase further over the next few years.

This year’s conference will give delegates the opportunity to hear presentations from many industry speakers. There will also be a special panel drawn from members of the Efma Operational Excellence Advisory Council. The Council consists of senior executives, who have regular discussions and debates on the latest developments, practices and insights in the field of operational excellence. The panel will discuss some of the key issues covered at recent Council meetings and there will be an ample opportunity for audience participation.


Key questions
• What is the role of production in operational efficiency? Why is production management vital to the future success of retail banking? What new role will production and service delivery play in operations?
• How can banks maintain or even improve profitability? Can operations find areas where it can reduce costs dramatically without affecting the quality of delivery? How can revenue be generated from operations management?
• Can lean make more of a difference? How can banks make lean management work in the most effective possible way? What new approaches to lean are being developed?

Hot topics
Here are a few of the other topics that will be discussed during the conference:

• Using the right metrics in measuring operational performance and excellence
• Innovation and new approaches in the area of process management
• Learning from other industries
• New outsourcing approaches and models
• Developing operational management and people skills