Nothing succeeds like success, and when your company succeeds at service your customers are happy and sales increase, strengthening the bottom line and earning you customers for life.

The 2014 LOMA Customer Service Conference will examine new strategies and technologies that will enable your firm to stand head and shoulders above the competition. The exciting lineup of speakers and topics has been carefully designed to deliver only the best to you…the best information, the best strategies and the best tactics that will help you get the job done.

We’ll be looking at:

• Strategic customer service process innovations
• Creating value and trust with the customer
• Best practices in IVR design and functionality
• Earning customer satisfaction one transaction at a time
• Technology and customer loyalty
• Customer service and marketing…partners for life