Claims Experience Management 2014 will unite all stakeholders involved in the Claims processing and customer service to share knowledge, new ideas and hear best practice case studies to transform the claims function and ensure you have the edge in an extremely competitive market place . 

• Comprehending and utilizing customer analytics to assist business improvement
• Building a competency framework in order to ensure consistency of service
• Implementing effective strategies in order to combat resourcing and staff retention issues
•  Ensuring profitability to remain a successful commercial enterprise is critical for insurance companies.

Whilst the industry is keenly aware of the need to automate and implement the best possible technology in order to achieve business objectives, it is essential for insurance companies to effectively interpret customer data to ensure the processes and solutions selected are aligned with customer needs