Welcome address by Juliet Knight, Director, Marketforce

Chairman’s opening remarks

Towards an efficient and effective motor insurance market

Andy Watson Chief Executive Officer Ageas UK

Responding to reforms: planning for tomorrow

Peter Horton Chief Operating Officer LV=

Title to be confirmed

Jonathan Hewett Chief Marketing Officer Octo Telematics

Customer behaviour – fact or fiction?

Steve Treloar Managing Director, Personal Lines Aviva

Panel Discussion: Making sense of an evolving industry

• The prospects for profitability: where do the main opportunities and threats lie?
• How will MoJ reforms affect motor insurance profitability in the long-term?  
• How will different players be affected by the CMA findings regarding repairs?
• How would the end MFN agreements with aggregators affect pricing strategies?
• Regulation of add-ons: how great will be the impact on profits?
• Could telematics be the main route to profitability in motor insurance in future?

	Andy Watson Chief Executive Officer Ageas UK		Peter Horton Chief Operating Officer LV=
	Steve Treloar Managing Director, Personal Lines Aviva		Jonathan Hewett Chief Marketing Officer Octo Telematics

Refreshments

Exploring fresh potential in data analytics: toward more accurate pricing

• Which new data sources are most useful in better profiling risks?
• How much data are customers willing to provide and how can this be increased?
• Where can enhanced data analysis deliver the greatest profitability gains? 

Title to be confirmed

Dan Marshall Managing Director – Verticals, UK Insurance LexisNexis Risk Solutions

Case Study: My Licence: a data-driven solution for pricing and fraud prevention

My Licence gives insurers access to driver information held by the DVLA. The project aims to help reduce fraud and produce fairer prices by making quotes reflect the driver’s record. Here a senior figure from the scheme will talk about how it came about and how members of the industry will benefit from it. 

Ashton West Chief Executive MIB

Telematics: the future of data capture?

• What more can insurers do to exploit the full potential of telemetry?
• How can telematics be pushed into the mainstream?
• Would the standardisation of data formats facilitate greater market penetration?
• Overcoming security and confidentiality concerns

Kenny Leitch Global Telematics Director RSA Group

Questions

Lunch

Interview: Assessing the impact of MoJ reforms

• How has LASPO affected the industry so far?
• Are further reforms to the claims system necessary?
• How will changes to medical reporting affect the claims process?
• How can lawyers and insurers cooperate to provide better outcomes for clients?
• Assessing the impact of reforms on costs and the personal injury lawyer sector 

Deborah Evans Chief Executive Association of Personal Injury Lawyers

Simon Gallimore Senior Manager Complex Casualty Claims UK & Ireland AIG

Collaborating to tackle fraud: the Insurance Fraud Register and beyond

• The challenges of creating and maintaining the Insurance Fraud Register
• How can data sharing practices in the motor insurance sector be improved?
• How will the IFR work alongside an insurer’s existing fraud prevention measures?
• Cooperating to tackle fraud: what’s next?

Richard Davies Global Fraud Control Officer AXA Group

Advisory session

Questions

Refreshments

Interview: How can aggregators and insurers work more closely together?

• How is the CMA investigation likely to affect insurer-aggregator relationships?
• How can both parties ensure that customers are getting the right product?
• How can insurers and aggregators address concerns regarding add-ons?
• How can the full product benefits best be communicated to customers? 

Gemma Stanbury Head of Motor Confused.com

Scott Kelly Head of Aggregator Relationships Ageas UK

Understanding the key to successful product differentiation

• How can insurers convince customers that price is not everything?
• Developing attractive propositions that offer real benefits to customers
• Which product messages work best via which channels? 

Mark Evans Marketing Director Direct Line Group

Questions

A vision for the future of the car

Chris Moody Head of Innovation Commercialisation Transportation Systems Catapult

Panel Discussion: The cars of tomorrow and the challenges they present

• What impact does greater automation in vehicles present when assessing risk?
• Who is ultimately liable if self-braking, self-parking or other driver aids go wrong?
• What is a feasible timeline for the introduction of driverless cars in the UK?
• Will barriers to driverless cars such as the Vienna Convention be overcome?
• What might the motor insurance industry look like in a world of autonomous cars? 

Peter Shaw Chief Executive Thatcham Research

Tom Moss Technical Director Allianz Retail

Chair’s closing remarks and end of conference