There is a continuing emphasis on reducing costs in most financial institutions. However, this has helped to highlight the vital role played by sales and service if retail banks are to achieve and sustain reasonable levels of profitability. Indeed, strong sales must be underpinned by a reliable, high quality service: this is at the very heart of a more customer-centric approach. 

The conference will include presentations from leading industry experts and two interactive sessions on ‘Practical steps to delivering sales and service excellence’ as well as workshop sessions in order to enhance networking opportunities.