New approaches in mature and emerging markets

Overview
More people than ever are struggling with their finances as a result of the recent economic uncertainties and banks have a responsibility to help them wherever possible. 

Financial inclusion has become a major issue, not only in emerging and remote markets but also in mature markets where some groups are still marginalised. For financial institutions, fighting financial exclusion and poverty is not ‘charity’ but business. Banks have the opportunity of developing new models, services and products that will help the poor and the unbanked - and will ultimately also provide a new source of revenues.