The two-day conference provides a valuable educational forum for the financial services sector, updating CXOs and IS managers on latest international developments in payment technologies, best practices in IT project deployment, and latest trends in customer service delivery. In addition, more broad themes of risk management, governance, regulation and compliance will be covered.

A range of specialist streams and workshops on a range of topics, including those mentioned above will allow delegates to select the sessions of greatest relevance to them.

Bankers will be asked to share their insights into optimizing customer service, operations and delivery of banking services. This year we will be encouraging audience participation though employing a panel discussion format for the vast majority of the sessions.