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Complaints Management Oversight Course
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Key benefits of attending Discover how the regulator’s approach to complaints is developing: what does the future hold? Study example process maps from both the customers’ and the businesses’ perspective Gain hands-on experience in root cause analysis through our interactive exercise Learn how to create appropriate risk controls for your organisation Resources and people: examine the key features that make world-leading complaints teams
Location London, UK
Additional Information about this event:
Thursday 26 March 2015, 08:00am - 05:00pm
Official Event Website: more info
Number of expected attendees: Not defined
This event has an exhibit: Not defined
YouTube Video for this event:

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