NEXT GENERATION PATIENT EXPERIENCE 2015 |
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After months of research, the event will tackle their top challenges including how to:
- Create a single view of the patient. It's no longer just about improving service standards and training but more about bringing all your touch points together for a holistic view of the patient before, during and after their treatment
- Engage physicians. Studies say that physicians directly influence between 40% and 75% of all hospital revenue so it's critical they're engaged in improving the patient experience – how do you make sure they see themselves as partners in care and improve their own experience as key stakeholders?
- Create patient advocates. How can you leverage your patients to become champions in the market? And same for employees? What can be learned from customer experience in the commercial world?
- Adopt a new business model. Aligning patient care with the strategic vision of that organization has to be top-down but the leadership at many hospitals are still concerned with profit and therefore volume of patients. How can hospitals adopt a new model to become more patient-centric without sacrificing profitability?
Through a variety of innovative formats, leaders in the space will discuss how to best meet the demands of staying competitive by delivering a truly next generation experience to their patients
The program is currently in research. For more information, please contact the Event Director, Kristin
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Location TBD |
Additional Information about this event: |
From Wednesday 02 December 2015 - 08:00am
To Friday 04 December 2015 - 05:00pm
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Official Event Website: more info |
Number of expected attendees: Not defined |
This event has an exhibit: Not defined |
YouTube Video for this event: |
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