After months of research, the event will tackle their top challenges including how to:

• Create a single view of the patient. It's no longer just about improving service standards and training but more about bringing all your touch points together for a holistic view of the patient before, during and after their treatment
• Engage physicians. Studies say that physicians directly influence between 40% and 75% of all hospital revenue so it's critical they're engaged in improving the patient experience – how do you make sure they see themselves as partners in care and improve their own experience as key stakeholders?
• Create patient advocates. How can you leverage your patients to become champions in the market? And same for employees? What can be learned from customer experience in the commercial world?
• Adopt a new business model. Aligning patient care with the strategic vision of that organization has to be top-down but the leadership at many hospitals are still concerned with profit and therefore volume of patients. How can hospitals adopt a new model to become more patient-centric without sacrificing profitability?

Through a variety of innovative formats, leaders in the space will discuss how to best meet the demands of staying competitive by delivering a truly next generation experience to their patients

The program is currently in research. For more information, please contact the Event Director, Kristin