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UX Quest

The quest for a good user experience on mobile devices and websites, in call centers and payment services, is the underlying theme to this year's Digital Banking conference. Every bank wants to strengthen human relationships in its digital channels - to reestablish bonds lost with drops in branch traffic and to better compete with bank rivals and fintechs - and is fine-tuning those channels accordingly.
Bank technology leaders will give an inside look at what they're doing:

Manolo Sanchez, chairman and CEO of BBVA Compass, will explain how his bank is reimagining banking with in-house development, fintech partnerships and an open innovation culture.
Gavin Michael, Chase's head of digital for consumer and community banking, will be on hand for a fireside chat. He will no doubt tell about the website makeover the bank is undergoing, its shift to agile development and how it wants to speak more naturally to customers through its digital channels.
Michelle Moore, head of digital banking at Bank of America, will share the bank's efforts to create an ideal customer experience.
Charaka Kithulegoda, CIO of Tangerine Bank, will explain how his bank is rethinking call center technology for the modern age.
Andres Wolberg-Stok, director of Citi Fintech, will offer his vision for why the Internet of Things matters to banks and the opportunities for them therein.
Suresh Ramamurthy, CEO of CBW Bank, one of the first banks in the U.S. to offer real-time payments, will talk about overcoming the challenges to faster payments.
There are many more. Check them all out at the Digital Banking 2016 website. We look forward to seeing you in June.

This is a BayPay-sponsored event!  Sign up here with discount code "BAYPAY" to get $300 off of this event!