Events Calendar
| Executive Customer Contact Exchange, BFSI | |||
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| With the rise of chatbots and AI in customer service, how do you keep the human element in your digital interactions? How do you engage your agents to develop new skills that are required to support new customer behaviours? These are questions that drive the dreaded question: are contact centres going to be relevant in 5-10 years time? As more and more businesses are turning to self-service channels and reducing telephony contact, this question needs to be addressed as quickly as the rate at which technology is moving. | |||
| Location London, UK | |||
Additional Information about this event: |
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| From Monday 20 November 2017 - 08:00am To Tuesday 21 November 2017 - 05:00pm |
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| Official Event Website: more info | |||
| Number of expected attendees: Not defined | |||
| This event has an exhibit: Not defined | |||
| YouTube Video for this event: | |||
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