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Loblaw Is Redefining Retail Operations With AI

The Loblaw AI team from left to right: Roger Smith, Shubbie Salami, Ugo Orsi, Robin Bennedict Luba, and Mike Battaglia.

Ugo Orsi, VP technology operations, Loblaw led the team effort to implement a next-gen AI solution to streamline IT operations.

"Having every store always available might not be realistic, but you have to be able to recover from issues quickly. Without automation that is impossible." - Ugo Orsi

Left to right: Rakesh Peerubandi, program manager, Digitate; Ashutosh Kumar Mishra, SAP consultant, Digitate; Imti Mohammad, senior analyst, intelligent automation, Loblaw; and Vijayakumar Subramaniyan, solution architect, Digitate.

"There is a major transformation occurring now for both retailers and the vendor community and everyone has to get on board." - Ugo Orsi

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