12 June 2019 Top 10 Retailers With the Best Customer Experience 2019 Top 5 Digital Retailers CX Scores QVC: 78.8 Zappos.com: 78.7 Home Shopping Network: 76.1 Etsy: 75.2 Newegg: 75.2 Top 5 Multichannel Retailers CX Scores Neiman Marcus: 77.2 Trader Joe’s: 77.1 Barnes & Noble: 76.7 Hobby Lobby: 76.4 PetSmart: 75.4 Source: Forrester, “US Customer Experience Index”RELATED TOPICSMore Blog Posts In This SeriesOriginal link
