Woodside CA - March 21, 2017 - The BayPay Forum is releasing its first version of BayPayBot, a Chatbot based on Facebook Messenger developed by its BayPay Labs, to provide a more conversational experience to its members when they look for BayPay events and want to buy tickets to events.
As consumer behavior is shifting from web to mobile app to messaging, the BayPay Forum decided to skip the mobile app phase to go directly to messaging as a way to better interact with its 14,000+ members and customers.
BayPayBot nicely complements its event and community management platform that integrates content publishing per member level, event management, event registration, tickets auction, CRM, email marketing management, integrated payment system for BayPay events or memberships, discounts management, landing page tracking, etc. BayPayBot allows for faster navigation through BayPay’s numerous events and allows the payment without leaving Facebook Messenger.
BayPayBot is fully integrated with the BayPay CRM which allows for price display of an event based on the membership level of the member or other rules managed by the CRM server itself in real time.
The BayPay Forum will continue adding more features to BayPayBot and will expand to more messaging platforms like Skype, Telegram, Wechat, depending on the initial feedback of its members.
"We looked at mobile apps and Buy buttons but decided to not become one more dead app in the graveyard of apps that most people still have on their phones. Buy buttons look good from a merchant perspective but it is a one-sided view of commerce." said Daniel Chatelain, Managing Director of the BayPay Forum. "We believe that conversational commerce and chatbots are a more balanced way to go and having BayPayBot available now for the general public will allow us to learn and continue improving the user experience for our members."
BayPayBot was developed in partnership with Ingenico Lab, in charge of innovation for Ingenico Group and Ingenico ePayments, the online and mobile commerce division, It is the first chatbot in production using Ingenico Connect. It can accept only Visa and Mastercard cards for now but more payment methods will be added later leveraging the broad choices of the Ingenico platform. No card number is stored by BayPay nor Facebook outside of the payment system managed by Ingenico providing peace of mind to BayPay against data breaches to access this information and making repeat transactions even faster for BayPay members.
“At Ingenico, we believe that social commerce is definitely a trend to look at. And we are convinced that adding payment directly into messaging bots will remove friction from conversational commerce while boosting conversion.” said Pierre-Antoine Vacheron, ePayments EVP of Ingenico Group. ”We are pleased with this first live production for our long-standing partner BayPay Forum, allowing their customers to benefit from an innovative and seamless payment experience.”
BayPayBot is available to everyone interested in understanding the new trends in payments and commerce, member and non-member.
Here are several ways to chat with BayPayBot in Facebook Messenger:
- Watch a 1 minute Video Demo at https://www.baypayforum.com/
prshbot1703 - Watch a 2 minute Video Demo at https://www.baypayforum.com/
prlgbot1703 - Go to http://m.me/thebaypayforum
- Search for The BayPay Forum within Messenger and click on the bot.
- Click on Message Us on our event pages.
- Scan the BayPay Forum Facebook QR Code below
BayPayBot is also available to companies interested in building their own community around organized events through the white labeling of the BayPay Event Marketing Automation and Community as a Service Cloud platform that comes with all the features used every day by BayPay and the trained operating team behind it. This could serve well to complement the marketing team of startups and established companies building awareness through the organization of events. If you are interested in knowing more, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
About The BayPay Forum
The BayPay Forum is an international business network of senior executives focused on Innovation in Payments, Commerce and Fintech. We bring presentations, panel discussions and Thought Leadership Events, you would normally get at top conferences around the world, close to where people live and work so they can stay informed on the latest trends in our industry and build local and international relationships with other senior executives.
Best known for the quality of its content and its networking, The BayPay Forum has been able to build a network of over 14,000 senior executive members and has 3 chapters in the San Francisco Bay area (SF, Silicon Valley, East Bay), and chapters in Los Angeles, Atlanta, Toronto, New York, London, Paris, Luxembourg. BayPay will continue growing its chapters for the benefit of its members relying on its technology platform that allows local volunteer executives to manage chapters very easily and benefit from the networking in their community and beyond.
Many of our events are now Live Steamed allowing executives to not only hear and see the events but also participate remotely and ask questions to leaders that otherwise would have been very difficult to reach or learn from. The BayPay Forum with its freemium business model can bring value for just one event or many to single individuals or corporations alike.
www.baypayforum.com, m.me/thebaypayforum, twitter.com/baypayforum
About Ingenico Group
Ingenico Group (Euronext: FR0000125346 - ING) is the global leader in seamless payment, providing smart, trusted and secure solutions to empower commerce across all channels, in-store, online and mobile. With the world’s largest payment acceptance network, we deliver secure payment solutions with a local, national and international scope. We are the trusted world-class partner for financial institutions and retailers, from small merchants to several of the world’s best known global brands. Our solutions enable merchants to simplify payment and deliver their brand promise.
www.ingenico.com, twitter.com/ingenico