Together they enhanced the end-to-end digital experience from online account opening through online and mobile banking for First Federal’s 25,000 consumer and business customers in the KC metro community and thousands of lending customers nationwide.

The decision to partner with Narmi came from a desire to move faster, drive growth opportunities, and keep up with the evolving pace of consumer expectations. First Federal wanted a digital provider that could empower their team to respond quickly and better support their community with a frictionless digital banking user experience paired with functionality that could improve financial well-being during a volatile economic time.

“First Federal’s new digital banking platform reflects the bank’s dedication to providing our customers the seamless digital experience they expect,” said Client Experience Officer Mark Rieger. “With powerful new tools and simple navigation, our customers will be able to better understand their finances and make more confident, well-informed decisions to strengthen their financial future.”

The partnership with Narmi also enables First Federal to accelerate account and deposit growth. Customers can now open an account in less than three minutes, directly enroll in online banking, and are welcomed with a newly-designed interface to simplify navigation. Other improved features include a financial management tool, My Financial View, allowing customers to connect accounts at other financial institutions to track account balances, spending habits and personal net worth on one dashboard, as well as build custom budgets with a drag-and-drop tool. Plus, the platform gives businesses the freedom to move faster with role-based access controls, dual approvals, and bill pay.

“We admire First Federal Bank of Kansas City’s future-forward mindset and deep investment in the well-being of their community and are proud to have the technology that makes this a reality, " said Nikhil Lakhanpal, Co-Founder of Narmi. “With new updates released every month (new.narmi.com) and our commitment to openness via our APIs and Application Framework, FFBKC is set up to thrive in a digital-led future.”

“Narmi’s customer and support team have been dedicated to our success from day one,” Rieger said. “They are more than a vendor - they are a trusted partner that drives us forward in the digital space. We have tremendous confidence that our new digital banking experience will give our customers the tools and support they need to accomplish their financial goals.”