TSB already operates a Pop-up service in the Victoria Centre where customers can access a range of services such as making payments, getting help with products and services, and assistance with bereavements. The bank is enhancing this offering by installing a OneBanks Hub transaction terminal in the Kiosk, enabling TSB customers to withdraw and deposit cash.

The OneBanks Hub enabled Kiosk, will give TSB customers access to their accounts on the Open Banking network, using the TSB Cash Kiosk App. Customers needing assistance to use the service will be supported by a TSB Mobile Money Confidence Expert.

The service is available to customers seven days per week from the TSB Cash Kiosk in the Victoria Centre.

Carol Anderson Director, Branch Banking, said: “We are committed to delivering face-to-face local services through our national branch network and in new locations like this TSB Cash Kiosk. We know accessing banking services and cash remains important to many customers and we’re always looking for innovative ways to help them. This pilot will assess demand for this new service, providing insight on what more we can do for customers in the future.”

Duncan Cockburn, Chief Executive of OneBanks Hub commented: “We at OneBanks Hub have been working hard on safe, secure and easy to use ways that customers can access everyday banking services including cash deposits and withdrawals. This partnership with TSB offers a great opportunity to demonstrate how OneBanks powered kiosks can help maintain provision for the many customers who still value cash for everyday transactions.”