Israel-based Justt has joined Forter ’s Partner Program to automate and streamline chargeback management within a single platform. Through this collaboration and integration, both companies can use artificial intelligence (AI) and machine learning to automate chargebacks, one of the most manual processes of digital commerce.

Their objective is to improve win rates and recover lost revenue. The partnership’s offering Justt and Forter aim to provide clients with a strong, streamlined solution for all types of chargebacks, including: The ability to automate end-to-end dispute response processes, by removing manual constraints and improving dispute and recovery rates; Enhanced resolution performance due to Forter-specific insights from its network of online retailers; Representment letters that are customised and tested considering the reason code and bank preferences, using AI and machine learning; Complete visibility into all chargebacks, regardless of processors, in one central solution to view, manage, dispute, and track performance. By implementing Justt and Forter’s solution, clients have the ability to focus on developing their revenue and reducing losses by reducing the manual effort associated with chargebacks.

According to officials, the partnership aims to help merchants optimise their chargeback process while enhancing recovery rates and retrieving more lost revenue. Both companies want to develop technologies that address ecommerce merchants’ needs for a post-transaction solution that combats friendly fraud and illegitimate chargebacks. More information about Justt Justt’s main objective is to help online merchants navigate the complex and costly system for credit card disputes.

The company provides smart technology and in-house expertise, as well as a proprietary AI that extracts evidence for merchants to build their defence. Justt entered several partnerships in recent months, including one with FinMont, a Global Payment Orchestration Platform, to automate chargeback disputes. Justt’s AI solution helps FinMont in handling chargeback disputes to amplify its global payment ecosystem. Back in June 2023, Justt launched a suite of ML-powered capabilities developed to improve the way merchants navigate the landscape of chargeback management. The features aim to increase merchant visibility and control over the process, shifting the paradigm of chargeback management from a reactive to a proactive strategy.

About Forter As a platform for digital commerce, Forter provides accurate, instant assessments of trustworthiness across the buying journey. Nordstrom, Instacart, Adobe, and Priceline are only some of the companies that work with Forter to isolate fraud and protect their consumers. The company focuses on understanding the identity and use of automation, helping businesses in preventing fraud, maximising revenue, and delivering improved experiences for their clients. Back in March 2023, IXOPAY entered a partnership with Forter to block fraud attempts for its merchants and to drive revenue growth.

Moreover, the collaboration aims to improve the customer experience and deliver a clear business impact. During the same period, Wix partnered with Forter to leverage its fraud prevention solutions and increase approval rates. The alliance allows Forter to deliver its real-time decisions to Wix merchants in specific regions.

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