Wise’s plan to reduce pricing is a continuation of the entity’s existing strategy, Kemish said.

“Fundamentally, we see that banks are expensive as well as being slow and inconvenient,” he said. “And what we're trying to do is provide a much fairer and lower cost solution to customers, and clearly over time, we've been able to reduce our fees as we scale.”

Over the course of the past fiscal year, the fintech dropped prices by over two basis points, and will “continue to invest in providing a lower cost to customers because we know that this is the number one reason why customers choose Wise,” he said.

For its full year 2024, active customers grew by 29% year-over-year to reach 12.8 million, according to Wise’s earnings results. A rising number of its customers are coming via referrals, Sinha said, and a growing amount are becoming users of multiple Wise products.

Of the 5.4 million new customers Wise gained this year, 3.5 million were recommended by existing customers, Sinha said. The company is also “appealing to a much broader set of customers,” he said, with the fintech also seeing a jump in the number of users of its Wise account product.

Wise is “pretty proud” of its customer growth, Sinha said, with 48% of consumers and 60% of its business customers using multiple account features. Collectively, customers held over £16 billion in cash and assets in their accounts, according to Wise’s earnings report.

The fintech has undertaken several initiatives to keep up its growth momentum; last year, Wise announced it would be integrating with payment service SWIFT to enhance its cross-border payment function’s availability, for example.

Sinha joined the company in 2015 as Wise’s CTO and has served as a board director since 2020, according to his LinkedIn profile. Kemish is a three-year alum of the London-based fintech, serving as its senior group finance director.

This is Kemish’s second round in the interim CFO seat for the money transfer service, after acting as interim for a four-month period in 2022, according to his LinkedIn profile. He stepped into his current interim role in March, after the company announced finance chief Matthew Briers would step down to fully recover from a cycling accident, CFO Dive previously reported.

Delivery Hero CFO Emmanuel Thomassin is set to take Wise’s top financial seat on Oct. 1, according to a March announcement by the company.   

By Grace Noto on June 17, 2024
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