The Consumer Financial Protection Bureau (CFPB) has released a comment regarding the uses, capabilities, and risks associated with artificial intelligence (AI) in the financial services industry. In response to a request for information, the CFPB, which is a unit of the Federal Reserve System appointed to ensure that consumer financial markets are fair, transparent, and competitive, underlined several findings regarding the role of regulators in managing the adoption of emerging technologies and fostering and accelerating the development of the financial services sector.

Some of them include regulators having legal mandates to ensure that existing rules are enforced on all technologies, even if they are marketed as new or novel, to guarantee that all market participants comply with the rules to assist innovation, and to establish clear regulatory requirements that encourage firms to invest in improved products and services. Moreover, as detailed in the official press release, the request for information demands specific feedback on legislative, regulatory, or supervisory improvements regarding the use of AI. Previously, the CFPB experimented with providing sandboxes and other forms of special regulatory treatment to firms to foster innovation, however, the agency’s programs did not meet their purpose of encouraging pro-consumer advancement in financial markets. The CFPB’s opinion of AI and initiatives on new technologies Regarding artificial intelligence, the CFPB concluded that it represents just an aspect of the rapid adoption of emerging technologies in the consumer financial marketplace.

Also, the agency highlighted its focus on monitoring the market for consumer financial solutions to identify risks and ensure that firms leveraging emerging technologies, including AI, do not violate federal consumer financial protection laws. Consequently, the CFPB took a leadership role in understanding the future of consumer finance and novel use cases of consumer data. Currently, the agency focuses on fostering innovation and competition that in turn benefits consumers. Some of its initiatives include making it clear that there are no exceptions to the federal consumer protection laws for new technologies, with, for example, lenders having to offer accurate and specific reasons when they deny credit or take adverse actions regardless of the complexity of models or the use of AI, and ensuring that regulations do not prevent competition in pricing or favour incumbents.

Additionally, the CFPB aims to guarantee consistent treatment under the law for similar products and services, with the agency proposing an interpretive rule indicating that many pay check advance solutions are consumer loans subject to the Truth in Lending Act. Furthermore, the CFPB intends to combat anticompetitive practices, issuing guidance for companies on the methods that provide users with manipulated results that may violate federal law. The agency also works on monitoring the market and ensuring accountability, evaluating whether and how companies are testing the algorithms they leverage to make lending decisions to guarantee compliance with laws. .