In this role, she will lead the development and management of the company’s service delivery strategy and execution for its U.S. business. She will report directly to CEO Ian Drysdale.

Palmer brings over 25 years of experience building high-performance teams and delivering exceptional customer value. Before joining One Inc, she held various roles at Zenith American Solutions, including Senior Vice President of Client Delivery, Chief of Staff, and Senior Vice President of Business Transformation. Prior to working at Zenith American Solutions, Palmer was with Xerox for 13 years, leading their Project Management practice and Service Center Operations.

"Melissa has established a well-deserved reputation for building strong relationships and delivering seamless experiences to customers,” said Drysdale. “With her appointment, One Inc will accelerate the delivery of standard services through innovation and new tools and processes."

"I’m excited to join One Inc and develop a team to deliver high-value implementation services that exceed customer expectations,” said Palmer. “I look forward to implementing effective delivery plans to support One Inc’s modernized approach in the insurance payments space."

As a testament to its customer-centric business model, One Inc achieved over 50 percent revenue growth in 2022 and successfully added 78 new insurers to its portfolio. One Inc now proudly enables more than 245 insurance carriers processing $51 billion in payments annually.