Hodge is an independently owned bank offering a range of specialist mortgage and savings products to private and commercial clients. It has more than 85,000 customers across the UK. The bank was looking to automate its onboarding and ongoing know your customer (KYC) reviews and approached LexisNexis Risk Solutions to help.

The RiskNarrative™ orchestration platform will help Hodge onboard new customers faster and more efficiently, without compromising on risk. The platform will help to ensure the bank protects its customers effectively and supports a great user experience, whilst helping the bank to meet its compliance obligations.

RiskNarrative is used by a range of different industry sectors to confidently onboard customers, detect fraud and identify risk, including banks, lenders, ecommerce providers, and payments services firms.

As part of its ongoing digital transformation programme, RiskNarrative will first be deployed into the bank’s most mature product, Savings, and later into the wider ecosystem for B2B customer onboarding.

Natalie Fowler, Onboarding KYC Manager at Hodge, said: “The RiskNarrative platform is going to allow us to save time and resource, and therefore costs by automating this process. It will also help with timely decision making and ensuring the customer onboarding experience is a great one.”

“At Hodge, we are all about making life simpler for the customer and so having this automated service available and allowing a more accurate onboarding and ongoing screening process, as well as ensuring Hodge is compliant and consistent, is vitally important for us as a business.”

“It’s great to be working with Hodge to help them with their digital transformation. I champion any bank that looks to modernise, adopt new technology and address 21st century challenges. With the RiskNarrative platform, Hodge will be able to deliver an exceptional and frictionless customer experience,” said Aaron Harvey, Business Development Director for LexisNexis Risk Solutions.