Libro is one of Ontario’s largest credit unions, serving over 117,000 Owners, the customers who all own a piece of the company, with 34 branches and 800 employees across the province. Known for its unique approach to service and commitment to community, Libro invests 100% of profits back into the people, businesses and communities it serves, with a focus on fostering financial resilience.

As a part of their business model, Libro is always open to discovering new and innovative solutions for continuous improvement. Dedication to providing Owners with a user-friendly, real-time customer experience drove them to choose nCino’s Cloud Banking Platform, which will provide an integrated system that acts as a single source of truth and delivers transparency across the loan process.

“At Libro, our ultimate goal is to make an impact by building financial resilience in everyone we encounter because we know that together, we can build a stronger community,” said Carol Normandeau, Executive Vice President, Advice & Service, at Libro Credit Union. “Our transition from multiple systems to nCino’s single platform marks a significant step forward in enhancing our operations and achieving our mission. We’re thrilled about the possibilities nCino brings and anticipate the positive impact it will have on enhancing the end-to-end experience for our Owners and staff.”

“We’re proud to partner with Libro on their journey to enhance the banking experience for their Owners,” said Greg Wipke, Vice President of Sales, Canada at nCino. “When it comes to operational efficiency, nCino offers Libro a user-friendly front-end while simultaneously allowing for better collaboration and knowledge sharing on the back-end for employees. By decreasing time to funding with nCino, Libro will be able to have an even greater impact on its communities, and we’re excited to be part of that as well.”