In the current financial landscape, customers demand personalized service and tailored solutions. LumYn addresses this need by combining predictive intelligence with advanced conversational AI capabilities, enabling banks to build a hyper-personalized understanding of each customer’s need, behavior, preferences and intent to drive deeper engagements, while ensuring data privacy and security.

Key Features of LumYn:

Conversational AI: Enables business users to interact with customer data (transactions, behavior, and interactions) using natural language, facilitating seamless insight generation and growth strategy development. Rapid Development: Customizable AI models tackle unique business challenges, promoting growth. The low-code platform allows for quick iteration and refinement, ensuring rapid adaptability. Maximized Customer Lifetime Value: Strengthens customer relationships by creating behavioral segments based on spending habits and lifestyles, enabling targeted marketing campaigns. Accelerated Time-to-Market: Leverages a comprehensive library of pre-built AI models, delivering faster insights and quicker deployment, enhancing cross-sell opportunities. Reliable and Secure AI: Ensures complete data transparency with visible modeling processes. Built on robust technologies that prioritize security and privacy, LumYn offers a trustworthy AI solution for banks.

Virender Jeet, CEO of Newgen Software, remarked on the launch: “LumYn is not just a personalized AI platform; it’s a hyper-personalized one, layered with Gen AI capabilities. This means that LumYn goes beyond traditional personalization by understanding and adapting to customers’ evolving preferences, behaviors, and life stages in real-time.”

Rajan Nagina, Head of AI, Newgen Software, added, "We are delighted to introduce LumYn to our portfolio. This platform’s ability to derive actionable insights from customer behaviors and preferences is a testament to Newgen’s expertise in banking and cutting-edge AI/ML technology. LumYn will significantly deepen customer engagement and drive business growth."

Newgen’s LumYn is set to redefine how banks interact with their customers, offering a powerful tool to stay competitive in an ever-evolving market.