Santander International, like all modern financial institutions, faces unique challenges in its digital transformation journey. Navigating cybersecurity threats, adhering to regulations, working within budget constraints, and delivering exceptional user experiences while staying ahead of cybercriminals are just some of these complexities.

HID’s involvement began when Santander International selected Temenos for its digital banking platform. Recognizing the need for strong authentication, HID was brought on board to help secure the platform’s digital channels.

To support Santander International’s secure transition from web banking to a mobile-centric experience, HID recommended its mobile client SDK, HID Approve, which can be fully integrated into any mobile banking application. The mobile SDK supports log-in and transaction signing for a smooth, secure authentication experience.

"HID understands the diverse needs of banks," explains Caleb Wattles, Senior Product Manager in the Identity and Access Management division at HID. "Our goal is to empower them with the tools they need to protect both their customers and their reputation. We are committed to meeting banks wherever they are in their journey, and we look forward to continuing our support for Santander International as they continue their digital transformation."

HID uses various methods to ensure the technology itself is also robust. This includes automatic key rotation capabilities built into the mobile authentication solution, runtime application self-protection, and finally subjecting the tech to rigorous security certification procedures. There are more than 70 configurable security policies, providing a more granular control to empower banks such as Santander to tailor the security posture and user experience to their specific requirements. It’s a win-win for them and their clients.

"Santander International’s journey is particularly interesting," Wattles adds. "They initially implemented our off-the-shelf mobile authenticator client before ultimately embedding the technology stack directly into their application. This demonstrates HID’s ability to cater to each customer’s unique needs and support them throughout their digital transformation journey."