Mobile Banking , Mobility , Payments
Fed Reserve's David Lott on the Role Customer Behavior Plays
Mobile payments are more secure than online and card payments, says David Lott, a payments risk expert with the Retail Payments Risk Forum at the Federal Reserve Bank of Atlanta. But how customers use their devices for mobile banking can dramatically affect transactional security and can make even some of the more secure app-based transactions vulnerable to fraud, he says.
See Also: Balancing Fraud Detection & the Consumer Banking Experience
In this video interview about mobile wallets and emerging fraud, Lott discusses:
The role tokenization plays in securing most mobile payments; How banks and credit unions can do more with customer alerts to reduce fraud and risk; and Why behavioral biometrics is finally starting to gain traction.Lott, a retail payments expert with the Retail Payments Risk Forum of the Federal Reserve Bank of Atlanta, has more than 35 years of experience in the retail banking and payments industries. He works with payments stakeholders in researching payment systems and products, focusing on risks and mitigating strategies. Lott also works with representatives from the Federal Reserve Bank in Boston in facilitating the meetings of the Mobile Payments Industry Workgroup and is a member of the BITS Payment Card Fraud Sub-Group.