Thoroughly verifying a user’s identity is important in enhancing customer experience, in achieving zero trust, and in ensuring compliance through KYC obligations.

"Companies are dealing with networks of identities," says TrustBuilder CEO Frank Hamerlinck. "They provide digital access to employees, customers, business partners, external collaborators… That doesn’t just mean that companies need to consult various sources to verify a user’s identity. They also need to know which applications or resources a user is allowed to access. We solve that issue in TrustBuilder 11 by working completely identity-centric.”

The five main innovations in TrustBuilder 11:

"TrustBuilder 11 is an important new step in our evolution," said Hamerlinck. "TrustBuilder 11 supports the user’s entire digital journey, from onboarding to the access users get to applications including the usage rights they have on those applications. We make it as easy as possible for end-users as well as developers and the IT department. To users, we provide support for passwordless authentication, single sign-on, multi-factor authentication, federated identity management, and other use cases that enhance customer experience. Through self-service functionality, users can manage their own profiles, give or revoke privacy consent, and delegate administration. Administrators and developers can not only work in a low-code environment, by providing users with self-service, much of the administrative burden also falls away. "

TrustBuilder 11 is an important milestone, as an end-to-end solution that is strongly rooted in Europe, with seamless support for all local Identity Providers and applications, and a strong focus on privacy.

"The new version of TrustBuilder is being well received in the market," Hamerlinck concluded. "Several of our existing customers have already started migrating to the new version or will do so soon. We also recently signed up a number of new customers who are choosing TrustBuilder because of the extra functionalities."