Job ID R72458

Bethesda Metro Center (17049), United States of America, Bethesda, Maryland

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Agency Finance Servicing - Insurance Manager

As an Insurance Team Lead for the Agency Finance Servicing Team, you will be responsible for managing property insurance related risk for the Agency Finance servicing portfolio (loans that are underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae (“GSE’s”).  Responsibilities will include establishing and managing processes that effectively monitor insurance coverages and assess related risks.  This will include collection and review of insurance related documents, review of insurance coverages for adequacy, making insurance disbursements for escrowed loans and managing a force place insurance program where appropriate. You’ll also be responsible for providing information to internal (other LOB) and external (borrowers, insurance agents, third party providers, and the GSE’s) clients. Other responsibilities will include:

• Manage a team responsible for identifying, researching, solving and/or responding to requests, inquiries, and problem situations in a timely manner
• Oversee the process of communicating with insurance agents & borrowers to obtain current proof of insurance

• Manage a team that reviews insurance documentation in assigned portfolios to ensure adherence to the GSE insurance requirements
• Manage the insurance aspects of the Freddie securitization process, including mortgagee clause changes and insurance certifications
• Oversee insurance review vendor to include creating efficient processes, establishing and managing a vendor oversight and review process, and recommending appropriate changes to vendor engagements when applicable
• Follow up with insurance agents on outstanding documents and exceptions to bring coverage into compliance
• Oversee the team processing insurance waiver renewals
• Identify opportunities to improve processes to increase control and efficiency
• Create and maintain appropriate management reporting to include status of coverages as well as team and vendor metrics
• Develop and maintain policies and procedures for the insurance servicing functions

Basic Qualifications:

• At least three years of experience in a financial institution working with collateral

• At least three years of experience working in banking or Commercial Real Estate
• Experience with Microsoft Office or Google Suite
• High school Diploma, GED or Military Experience

Preferred Qualifications:

• Bachelor’s Degree or Military Experience
• At least three years of experience in small business banking operations
• At least three years of experience with GSE backed multifamily loans
• At least one year of experience processing insurance disbursements
• At least 1 year of excel experience including pivot tables and formulas

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).