- Recognized leader with two to five years of fraud and payments experience
- Insight into global payments, online commerce and/or digital products
- Knowledge working with financial institutions and payment platforms preferred
- Experience supporting partners from a business perspective
- Deep understanding of a great customer experience and what differentiates Apple
- Enthusiastic willingness and agility to learn new technologies and spaces
- Strong analytical mindset and fierce attention to detail
- Effective interacting at all levels of an organization
- Sound product/project management skills and ability to perform under tight deadlines
- Proven track record of leading multiple priorities in a cross-functional environment
- Highly skilled at presenting ideas and obtaining support
- Excellent verbal and written communication skills
- Experience working with engineers and data scientists
BUSINESS DEVELOPMENT
- Stay apprised of the customer payments industry in relation to risk and fraud
- Explore new global payment initiatives and expansion opportunities world-wide
- Work with third parties to craft solutions that meet the needs of customers
- Maintain strong business relationships with key partners
- Resolve key business terms with payment partners in connection with treasury, legal and finance, as well as provide assistance with contract negotiations
PRODUCT
- Establish a clear risk strategy that aligns with Apple’s overall payment and product strategy
- Deep understanding of Apple digital platforms and products, including future direction, to ensure the needs of all markets world-wide are appropriately considered
- Understand and evaluate payment options for appropriateness in different markets
- Define product requirements clearly with dedication to the best customer experience
- Develop risk and fraud measurements for existing payment methods to settle opportunities for improvements to drive usage
COLLABORATION
- Work with all facets of Apple, as extensively as needed, to drive customer payment initiatives
- Liaise with data science, government affairs, legal, security and fraud prevention to effectively manage risk and compliance
- Collaborate with engineering and IS&T on technical feasibility and performance requirements
- Coordinate with finance and treasury to ensure financial impacts are modeled and understood
- Provide insights to marketing and public relations when launching new solutions
- Understand production support and customer support processes and service levels for any payment related customer facing issues and ensure timely resolutions