Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Job Title
Director, Product Integrator (Banks/Processors), Bill Pay
OVERVIEW:
As Mastercard seeks to define a world beyond cash, we are pursuing payment opportunities leveraging non-card technologies. Mastercard’s acquisition of Vocalink adds Real-Time Payments (RTP) to our solution set, allowing us to capture new segments of cash, check and ACH payments for the network. The largest identified opportunity for Mastercard in the U.S. is in revolutionizing consumer bill pay. By combining our RTP experience within Vocalink with our existing biller network, RPPS, we can bring a solution to market that improves this outdated ecosystem for all parties involved. To win in the market, we will also leverage our strengths in brand, standards, consistency, trust and security.
To accomplish this, we must build a world-class bill pay product. We will engage key external partners in our new biller network, including the largest US Billers and bill service providers. This product integration leader will work closely with the Bill Pay Partnerships team, Global product platform, Operations & Technology and other key partners to ensure the product is integrated and deployed with external partners. We will also align with our counterparts in the regions (Sales and Account teams) to ensure the voice of the customer is being heard.
ROLE:
Provide Bill Pay Exchange (BPX) product expertise and partner with partnerships and account management teams to engage and close agreements with Banks and Processors in US market. This role is also accountable for managing successful BPX product integration with Banks & Processors in partnership with global product development, platform and Operations and Technology (O&T) teams.
• Single point of contact for Banks & Processors partnerships team to provide bill pay exchange (BPX) product expertise and SME support in client meetings.
• Accountable for successful product integration of BPX with Banks & Processors.
• Provide voice of customer & market feedback and product feature enhancements to global product development colleagues to enhance bill pay exchange product.
• Monitor and review with the relevant teams’ Service Level Agreements (SLA) to ensure compliance.
• Ensure that customer delivery teams and operation team are held accountable for the operating objectives and standards of performance
• Develop industry expertise and knowledge of competitors across the value chain of electronic bill presentment and payments, as well as online banking
ALL ABOUT YOU:
• Significant payments industry and business knowledge
• Excellent customer engagement, managerial and interpersonal skills
• Relevant experience in product management or new product development in payment industry
• Strong project management skills
• Able to present sound and well-reasoned arguments to convince others. Draw from a range of strategies to persuade people in a way that results in agreement or behavior change
• Ability to work strategically and collaboratively across functional teams
• Effective, versatile and action oriented
• Consistently display positive, professional and approachable behaviors
• Excellent business acumen and commercial awareness - able to identify and work towards meeting wider organizational goals
• Working knowledge of, or expertise in, financial technology particularly in relation to billing and payments
Education/Certification Requirements
• Bachelor's degree
• Based in Purchase or NYC
• Note: travel required (25 – 50 %)
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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Everyone wants easier ways to pay;
we invent them.
Checkout lines are slow;
we speed them along.
Merchants want more sales;
we give them data and insights.
People need financial access;
we connect them.
Corporate purchasing is complicated;
we make it simple.
Commuters are busy;
we speed them on their way.
Governments need greater efficiencies;
we help create them.
Small businesses are virtual;
we give them access to a world of buyers.
Retailers want to fight fraud;
we provide the tools.
Requisition ID: R-79705