Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

The main functions of a the Global Business Operations CRM Enablement Lead are:

• to understand business and functional team needs and create strong requirement sets and user stories.
•  to enable and help build user onboardings, trainings, and adoption succes for the sales, product, and other functional teams at Visa.

Familiarity with Salesforce.com and building content to educate users on upcoming features on the CRM platform and ecosytem are required.  Ability to create and update content using WalkMe builder will be a critical skill. 

Candidate must be:

•  a Communications Writer with the ability to condense and translate technical content to end user facing materials.
• a Help Guide Builder who is a proven expert at designing help and training guides in multiple modes, such as text, audio and video content, powerpoint, skype and in person trainings.
• a Professional Training Developer and Facilitator who can easily present to all types of audiences globally.
• a Tips & Tricks Chatter Group Manager.

Education 
o Bachelor degree in a technical field such as computer science, computer engineering or related field required. Substantial Experience can be considered in leau of a bachelors degree. 
8+ years experience required 

Responsibility Level 
o Exercises independent judgment with little to no direction from supervisor 

Skills 
o Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills (Required) 
o Expert ability to work independently and manage one’s time (Required) 
o Expert leadership and mentoring skills necessary to provide support and constructive performance feedback (Required) 
o Expert ability to interact with business stakeholders in multiple Sales and Product functions.

All your information will be kept confidential according to EEO guidelines.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”