As the leader for Account Management in the US and Canada at Stripe, you will drive growth of Stripe’s existing customers from high growth startups to global enterprises. You’ll lead a quickly growing organization across multiple offices that is focused on the retention and expansion of our existing customers, driving strategic engagement with executives in key accounts, while also crafting strategies to increase adoption of our portfolio of products across accounts. As the leader of this key function, you’ll manage and coach high-performing teams, helping them deliver on ambitious targets, while rolling up your sleeves to work directly with the team and our customers. We are looking for a proven leader with sales and customer success experience, who loves technical products and brings strong strategic and analytical thinking to developing organizations.
You will:
- Recruit, train, and lead a teams of account managers and managers.
- Develop the long-term vision and strategy for a growing team, and scale day-to-day operations.
- Be accountable for existing business revenue, customer retention and revenue expansion.
- Coach, mentor and guide the team in developing consultative and solution-based account plans, business reviews, and broader customer engagement.
- Effectively work cross-functionally across the organization to shape Stripe’s product roadmap to meet customer needs.
- Inspire, motivate and enable individual development to promote career growth of direct reports.
You might be a fit if:
- 15+ years of people management experience, including managing managers
- Experience leading Account Management, Customer Success, or Sales organizations in a high-growth technology environment.
- Experience building teams across multiple offices, including launching teams in new offices.
- Ability to hire, train and coach a high-performance sales team.
- Demonstrated quantitative and analytical skills.
Nice to haves:
- Prior experience at a growth stage internet/software company.
- Prior experience in the payments industry