Job ID R72941

Plano 7 (31067), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Head of Learning ~ Auto Finance

Are you interested in joining a team of best-in-class learning & development leaders, whose goal is to enable game-changing business results, by providing programs and solutions that unleash greatness in our associates?

Here at Capital One, we value a culture of continuous learning and provide comprehensive training to set our associates up for success. The ideal candidate should exhibit strong communication, influencing, and problem solving skills, to build strong partnerships with stakeholders and drive an effective associate development strategy. If you have a passion for inspiring and developing associates to maximize their potential and want to be part of a winning team, then look no further!

Do you want to work in a collaborative environment, where your contributions are recognized, successes are elevated and effort is rewarded?

Capital One provides a fast paced, dynamic environment where you can excel in your career, while still maintaining a work life balance. We nurture a work environment where people with a variety of thoughts, ideas, and backgrounds, guided by our shared Values, come together to make Capital One a great company – and one of the best companies to work for.

Responsibilities:

• Build close partnerships with Line of Business Executives to understand imperatives, gain insights into critical talent drivers for the organization, and influence them to support the talent development agenda
• Develop and drive effective and innovative learning and development strategies for the Line of Business, that align with imperatives and accelerate talent development
• Manage and lead a talented and engaged team of learning associates who consult, manage, design, develop, and deliver training development solutions
• Deliver programs in support of needs like new hire, job‐specific skills (technical skills, soft skills, systems, process, policy & procedure, regulatory), continued education and development, key initiatives, change management
• Leverage multiple channels and tools in support of broad array of learners, such as digital learning (videos, eLearning, online tools), virtual instructor‐led training, instructor‐led training, job aids, gamification, simulations, assessments, coaching and mentoring
• Collaborate with HR partners (Associate Relations, Compensation, Consulting, Recruiting) and cross‐functional business teams to deliver on key strategic initiatives
• Monitor and analyze effectiveness of learning and development programs and foster culture of continuous improvement
• Serve as voice of the customer and associate to deliver critical learning and development agendas  

Basic Qualifications:

• Bachelors Degree or military experience
• At least 7 years of experience in client facing consulting
• At least 7 years of experience in people management
• At least 4 years of experience in learning or at least 4 years of experience in development
• At least 4 years of experience in project management

Preferred Qualifications:

• Masters Degree in Business or Masters Degree in Human Resources or Masters Degree in Industrial/Labor Relations or Masters
• Degree in Organizational Psychology or Masters Degree in Communications
• Professional Human Resources certification, or Senior Professional Human Resources certification, or coaching certification
• At least 8 years of experience in client facing consulting
• At least 10 years of experience in people management
• At least 10 years of experience in learning or 10 years of experience in development
• At least 10 years of experience in financial services or 10 years of experience in a digital organization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).