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Sales Operations Manager – National Accounts - SAMSUNG

Position Summary

The Operation Manager, National Accounts will direct and manage all business processes/administration in support of our Costco and/or Amazon B2C business. The role will directly engage with the Samsung account leadership, sales and marketing team, and business analytics team as well as our customers and will be responsible for optimizing the work processes and communications.

Role and Responsibilities

  • Account Administration

    • New item set-up process

      • Asin/Sku application and required documentation

      • Initial packaging requirements (ISTA)

      • Process flow definition

      • National Account Agreements

      • Finance Conditions / Tickets / Sales order EDI / Price & Cost updates

      • Vendor Invoice and Credit Management - CORES/TCMS/SDU/PUMI

      • Customer annual program letters

      • Customer Care – After sale customer service

  • Customer Operations Management

    • Inventory Management

      • CPFR Updates

      • Forecast Management

      • Requested Delivery Updates & Freight Relations

      • Lost Buy Box or Out of Stock management (.com)

    • Retail Operations

  • In Store/Club merchandising support

  • Labor management

  • Quality Management – NRA / Damages / Warranty

  • Sales Operations Performance

    • Rationalization of YoY Skills inventory

    • Monthly, quarterly and annual reporting and customer QBR participation

    • International Factory Audit management

    • KPI Communications across team and management

Skills and Qualifications

Skills Sets:

  • Program Manager

    • Ability to assess, plan, track, manage, and summarize projects

    • Ability to foresee possible business obstacles

    • Know when to engage leadership for support to maintain a plan date

  • Attention to detail

    • Stays up-to-date on eMail

    • Well-Organized

    • Reads the fine print, understands the in/outs of a program/process

  • Analytical in problem solving

    • Collect and condense data into information that can be acted on

    • Ability to identify the problem quickly, and suggest resolution

  • Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs, Tableau and Project Mngr software skills a plus

  • Navigate organizations and build internal and external cross-functional relationships and partnerships

  • Business acumen and financial analysis

Necessary Skills / Attributes:

 

  • 5+ years of experience working in Customer Service or Sales Operations manager role

  • Managed new customer on-boarding processes – ideally Costco and/or Amazon

  • Comfortable using sales reporting and analytics to drive decision making

  • Cross-functional experience working with a customer as well as CE product marketing, sales, finance and business operations

  • Worked for a CPG or CE manufacturer or retailer responsible for CE categories

Education:

  • Bachelor of Science – Business/Marketing/Operations, with an MBA preferred

  • History of professional sill development and learning

  • English as a primary means of business communication

Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. #LI-PS1

 

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