The suite of customer management solutions provides the retailer with real-time feedback into the customer experience and insight into how to increase shopper engagement.
People who support themselves and their families with incomes from gig and hourly work often have to stitch together earnings from various sources to pay bills, budget for savings and manage financial emergencies.
“Gig workers provide just-in-time services that help both consumers and businesses fulfill real-time needs,” said Jess Turner, executive vice president, Product and Innovation, North America, Mastercard. “But when it comes to getting paid, they are stuck in a traditional model of work now, get paid later. With Mastercard Send, we want to provide a new wage system - one that is in tune with the workforce of today.”
Mastercard is partnering with Evolve Bank & Trust (“Evolve”) to support companies such as , which work with large organizations to provide interest-free, pay advances to their hourly workers and gig workers. Working with employers, Branch provides early wage access so that employees can manage any lag between when bills are due and when the paycheck is received. With Mastercard Send, Branch can push funds in near real time to U.S. debit cards.
Research indicates that one-third of total US gig workers received approximately $236 billion through pay advances in 20181, in contrast to loans that come with unclear terms and fees. These advances help alleviate the stress of living paycheck to paycheck and provide an opportunity to plan ahead and stabilize finances. With Mastercard Send, senders can reach virtually all U.S. debit card accounts while receivers obtain funds typically within seconds.
“As hourly workers’ schedules tend to fluctuate, so do their earnings and their ability to meet day-to-day financial needs,” said Atif Siddiqi, CEO, Branch. “Branch helps increase financial stability among hourly workers by providing them instant access to earned wages, budgeting tools, and the opportunity to pick up more shifts.”
Mastercard’s commitment to helping people improve their financial lives in meaningful ways over the long term is a key pillar of its inclusive growth program in North America, which offers specialized products and services for gig workers and next-generation workers. The program leverages Mastercard technology and expertise to address the challenges of the digital economy, such as financial security, economic development and the changing nature of work.
PaymentsMB, the Canadian turnkey Payment Service Provider has today announced the adoption of Cardstream’s Open Payment Network, to support the expansion of its European presence and drive into new vertical markets.
Doug Barber, Head of Acquiring and Business Development at PaymentsMB said, “For subscription services such as digital streaming, it’s important that we can help provide our merchants with a broad network of acquirer relationships to help grow their businesses. Cardstream’s extensive network of acquirers gives us the ability to offer our customer more options and avenues for their processing, so they can grow above the thresholds we’ve set for them.”
PaymentsMB, a specialist in digital content subscription services will connect to Cardstream’s comprehensive Pan-European network of acquirers. The partnership will enable PaymentsMB to expand its reach rapidly and continue to provide a first-class service to its growing portfolio of European merchants without being slowed down by the time and effort of multiple integrations or expense of a heavy technology investment programme.
Adam Sharpe, CEO, Cardstream said, “Cardstream’s Open Payment Network gives companies like PaymentsMB the ability to grow their presence in continental Europe at pace. We are looking forward to a long and fruitful partnership and providing the ongoing support needed to improve their connectivity with the right acquirers for their business.”
Cardstream’s impressive ecosystem comprises an Open Payment Network of Partners, platforms and payment technologies. At the centre of this is the Cardstream Payment Hub, an open, secure and compliant white-label cloud platform that allows businesses to access the Open Payment Network through a simple, single integration.
It is designed to put companies in control, so that they have the freedom and choice to deliver their own business strategies unhindered.
I started scribing this article on July the 4th, so it is perhaps natural that my British mind turned to tea.
However, my own brain had no room for thoughts about Boston.
No. My Gray Matter was focused on a Street Cafe near to the UK Payment Systems Regulators (PSR) palatial offices in Stratford, London.
There I was, readying myself for a meeting with the CEO of the PSR – and badly in need of an invigorating beverage. I noticed a humble Street Cafe, a tea-bags throw from the PSR HQ and soon found myself at the counter, cheerfully ordering a strong black tea.
My cheerfulness soon evaporated - and the tea might as well have done the same - when my proffered £10 Note was refused. Not because it wasn’t enough - London isn’t THAT expensive - but due to the fact the said Street Cafe did not accept cash.
I told the member of staff to deliver the cup of tea to their company boss (when he recovers from what was obviously a significant head knock) and left with my £10 note intact. Sadly, my temper was not in the same happy state.
I have to say that this has never happened to me before in London - but others tell me it is becoming a quite a frequent occurrence.
Let me be very clear of my view of this apparently increasing trend of restaurants and shops refusing cash for in-person payments.
IT IS A TOTAL DISGRACE.
Cash has been a Payment Choice for the public everywhere, stretching back 2500 years. In all that time, no leader of any nation, however otherwise misguided, has openly sought to remove cash from the Payment Choice Menu, yet we are now supposed to allow cafe owners the right to dictate how the public pay?
NOT WHILE I DRAW BREATH.
Of course such “entrepreneurs” have been emboldened by the public pronouncements – and, in some cases, financial backing – of some very significant Corporations
Here is a memorable statement by such a Corporation, made in 2017
“We are declaring war on cash,” Visa spokesman Andy Gerlt proudly proclaimed after the program was announced.
The program in question was one where Visa pays restaurants in the United States $10,000, providing they agree to refuse to accept cash.
I doubt my cafe owner in London had received Visa’s largesse. He almost certainly decided to betray the public interest all on his own.
Fortunately, in some countries at least, action is already in progress to halt the theft of Payment Choice from the long-suffering public.
In China, home of the payment Beasts from the East, Alipay and WeChat, the Peoples National Bank decided last year that they had seen quite enough of businesses starting to refuse cash. This very wise Central Bank told the restaurants and shops in question that they had just one month to correct the error of their ways “or they would be punished”.
Unsurprisingly perhaps, “cashless” signs are now nowhere to be seen in China.
Now I think of it, time for a little detour.
One of my targets this year is to remove the ludicrous word “cashless” from the payment lexicon.
No one with a brain larger than an amoebas would ever call a cash payment “cardless”, so why allow the anti-cash brigade to make “cashless” a badge of what they tout as success?
LET’S RIDICULE THIS WORD – IT THOROUGHLY DESERVES SUCH TREATMENT!
Anyway, now that is off my chest, let’s get back on track and examine what is happening outside China in terms of ensuring cash remains on the Payment Choice Menu.
Interestingly, although the US and China may disagree on thorny issues such as Trade Tariffs, American politicians seem to share the Chinese Central Banks views of cash being refused by businesses.
In California, New Jersey, Detroit and Philadelphia, to name just four States, laws have been passed, or are in the process of being passed, which ban shops and restaurants from refusing to accept cash.
Better still, a Democrat politician is proposing that there should be a Federal Law to ensure cash is accepted for in-person purchases in all 50 States of the Union.
I am pressing very hard for similar legislation in all 50 European countries.
What’s absolutely certain is that Legal Tender, as currently defined on the Bank of England website, is totally useless as a tool to protect the public interest.
Here is what the Bank of England says
“Legal tender has a very narrow and technical meaning, which relates to settling debts. It means that if you are in debt to someone then you can’t be sued for non-payment if you offer full payment of your debt in legal tender.”
So, in plain English, if your local shop allows you to run up a bill which you settle each month, if you offer cash as payment and the shopkeeper refuses to accept it, the shopkeeper cannot sue you for non-payment of your bill.
However, if you walk into the same shop and offer cash for a can of Coke, the shopkeeper can refuse to accept your payment and keep his Coke.
The genius who created this definition of Legal Tender must have been on the other kind of Coke at the time….
I have exchanged letters with Mark Carney, Governor of the Bank of England, asking that the Bank review this definition. Mark tells me it up to the politicians in the UK to make such a change.
Unfortunately, UK politicians are a little pre-occupied with a tiny thing called Brexit at the moment, so I have pointed out to Governor Carney that a strong recommendation from the Mother of all Central Banks could play a key role in getting the government to focus on this crucial issue.
Given Mark Carneys reported ambitions to head-up the International Monetary Fund, it would be timely to see him show leadership in ensuring cash remains a viable Payment Choice in the UK. This would also almost certainly encourage other major European nations to take the same vital step.
What happens when the public enjoys perfect Payment Choice?
In this fortnight of Wimbledon tennis, it is perhaps appropriate to look no further than the birthplace of Roger Federer for our answer.
Here’s what the Swiss National Bank said last year
“The results [of our survey] indicate the well-functioning coexistence of cash and cashless payment methods, as well as a high level of satisfaction with existing payment options on the part of households.”
SNB, Press Release, 31 May 2018
I like this statement so much that I will not criticize their use of the word “cashless”!
Essentially, what the Swiss National Bank are saying is that the Swiss public have perfect Payment Choice.
In this climate of Payment Choice nirvana, would you hazard a guess as to what percentage of payments the Swiss public make using cash?
A very cool – it’s all those mountains – 70%!
As King Roger himself might say - Game, Set & Match to cash!
But only where, as in Switzerland, the public have perfect Payment Choice.
Over to you, Mark Carney. Time to serve up a new definition of Legal Tender so that the UK publics Love Match with cash can continue - and Payment Choice is safeguarded forever.
SmartStream Technologies, the financial Transaction Lifecycle Management (TLM®) solutions provider, today released a white paper to inform financial institutions of the regulatory pressures imposed on intraday liquidity requirements.
The white paper titled: ‘Intraday Liquidity Management: From a costs discussion to a revenue opportunity’ - explores the benefits that can be realised by financial institutions when they transform intraday discussions from an operational burden into adding true business value. It also analyses how institutions can leverage next-generation technologies like Cloud, Artificial Intelligence and Machine Learning to achieve the goals of real-time, active management of global intraday liquidity.
Nadeem Shamim, Head of Cash and Liquidity Management, SmartStream, brings over 30 years of experience in the industry, comments: “While this may seem to be another exercise in regulatory compliance, active intraday management offers a competitive advantage in the changing regulatory landscape. It provides added benefits to both banks and their customers. In the past, intraday liquidity management was a nice to have, but this has moved to a ’must have’ and the trend is to optimise the management of intraday liquidity, from a cost perspective to a potential revenue generating exercise. This typifies the kind of discussions we are currently having with our customers on a daily basis”.
The paper reviews the regulators’ views and the monitoring tools available, including stress testing scenarios. Additionally, the value drivers suggest that whilst meeting regulatory obligations is undoubtedly front and centre for most financial institutions, the ability to manage liquidity intraday and to stress test liquidity demands are not simply a matter of regulatory interest. There are considerable business optimisation opportunities that can come from having a strengthened intraday liquidity framework. Finally, the paper discusses the current status of where banks are now with their monitoring of intraday liquidity.
Pizza chain Domino's is the latest mainstream retailer to try out cashless payments, rolling out a new 'Tap & Take' model at five of its outlets in Australia.
“With the growth of tap-and-go payment systems and mobile payment technology, use of cash is slowing and we’re seeing that right across our network," says Knight. “We’re now heading towards a very real future where the legal tender could be solely electronic, so it’s important that we remain digitally agile and continue to meet consumer demands.”
He adds that the move will also increases employee safety, with zero cash being held on the premises or carried by take-out drivers.
Lightico, a startup that helps firms - including banks - collect things like forms, signatures, documents and payments from customers digitally, has raised $14.5 million in a Series A funding round led by Mangrove Capital Partners.
Lightico has built a host of 'micro apps' that helps firms instantly collect information that they need from their customers' mobile phones, whether the customer is interacting through a call centre, website, mobile app or at an instore point of sale.
The startup already works with several major banks to help customers open accounts, secure loans and make payments digitally while meeting compliance standards.
Lightico says it has seen revenue rise by 500% in the last year and that it now serves millions of consumers through more than 250 clients, including banks and insurance firms. The new funding will be used for product development and global expansion as the firm bids to take on industry leader DocuSign.
Zviki Ben-Ishay, CEO, Lightico, says: "Today's consumers have been trained by companies like Amazon, Uber, Apple and Netflix to expect instant experiences anywhere, especially on their mobile phones. Lightico helps regulated businesses accelerate and simplify complex processes in the critical last mile of the customer journey, where customers transact.
"Our technology empowers businesses to deliver the instant digital experiences consumers demand by eliminating the ping-pong of paperwork, endless emails and redundant phone calls that plague sales and service processes."