Press Releases
SAN FRANCISCO, CA: Over 350 Chief Marketing Officer and marketing leaders to join two-day senior conference dedicated to delivering effective, innovation-driven marketing.
Creating compelling content remains a matter of utmost importance as corporate and agency marketers seek to distinguish their messages in a virtual maelstrom of messaging. It is the ability to engage an audience with personalized content, retain the users and convert to customers, and track that customer journey all along the way to completion that remains the Holy Grail.
Indeed, according to the Incite Group’s 2019 State of Marketing Survey, the “Customer Experience” (21%), “Brand Storytelling” (17%) and “Understanding Customers” (15%) are the greatest priorities for CMOs this year. Yet the same survey found more than 50% of those same brands are attempting to deliver exceptional marketing on relatively small budgets of $100,000 or less. The Brand Marketing & Social Media Marketing Summit heads to San Francisco, May 30-31, to provide attendees with actionable, proven and holistic strategies to transform in-house marketing and deliver personalized experiences that customers will remember.
The carefully curated agenda focuses exclusively on the needs of the in-house marketing executive, with in-depth sessions on brand storytelling, content at scale, predictive analytics, omnichannel integration, loyalty marketing, customer journeys and more. Over 350 senior marketing executives will hear from more than 60 expert speakers on how to deliver data-driven, personalized and meaningful experiences, produce impactful influencer marketing and innovative social content campaigns and build crowds of loyal brand ambassadors.
Download the event brochure here for more details
Already confirmed to speak include HP Global Marketing Head Shuchi Sarkar, Airbnb Global Product Marketing Lead, John Gargiulo, and Google Product Manager, Accelerated Mobile Pages, Vamsee Jastee. Also confirmed include:
- Rob Lawson, Global Partnerships, Google
- Christine Nashick, Chief Marketing Officer, DHL Express
- Karin Timpone, Global Marketing Officer, Marriott International
- Oliver Ropars, Global Chief Marketing Officer, StubHub
For more information about the Brand Marketing and Social Media Summit (May 30-31, San Francisco), please visit the website: https://events.incite-group.com/west/ or get in touch at This email address is being protected from spambots. You need JavaScript enabled to view it..
Contact
Aaron Jackson
Lead Project Director
Incite Group
UK: +44 (0) 2073 757244
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W: www.incite-group.com
Incite Group is a trading name of FC Business Intelligence Ltd. Registered in England and Wales no.4388971. Registered address 7-9 Fashion Street, London, E1 6PX, UK.
Insurance Nexus’s latest infographic reveals the viewpoints of 450+ senior claims executives on the future of this vital function, and how you can embark on a journey of transformation that leads to vital market share.
We all know that your customer demands a speedy, transparent and bespoke claims experience.
At the same time, your organisation requires absolute efficiency, accuracy and flawless technological integration. Look left and right and you will know that the standard of service has never been higher. The possibility that technology has provided, combined with your expertise means that the race to meet the customers’ exceedingly high expectations is on.
56% of claims executives believe that machine learning and artificial intelligence will have the greatest impact on claims in the next 5 years (Insurance Nexus Survey, 2019, 450 respondents). This is an increase of nearly 20% from last year’s findings, so what’s been happening over the last 12 months?
We wanted to get to the bottom of what is driving change, creating obstacles and making a difference as insurance companies transform their claims process.
Access the Future of Insurance Claims Infographic right now for more exclusive insights
The survey will help you benchmark your progress and give you key insights including;
- An honest assessment of where claims are at across the industry: do your peers believe their claims are efficient, customer-centric and that senior management are supporting innovation?
- How claims executives are implementing innovation and transformation projects: uncover the extent of planning for claims transformation, and strategies being used for effective change management
- Compare business-critical projects on the agenda: how customer experience, efficiency, digital communication and more are prioritised within claims transformation projects
Access the Future of Insurance Claims Infographic right now for more exclusive insights
For more information, please contact Graham Proud, Project Director, Insurance Nexus at This email address is being protected from spambots. You need JavaScript enabled to view it.
Visit Connected Claims Europe 2019 in Amsterdam, 18th & 19th September. This is the only dedicated conference in Europe which serves the entire claims function- allowing the delivery of seamless claims to boost operational efficiency and customer satisfaction. Bring your entire team, CCO, Head of Customer and Claims Tech- and visit the website for more information. https://events.insurancenexus.com/connectedclaimseurope/
CHICAGO, IL: Kleiner, who began his leadership role at American Modern in 2016, to hold plenary keynote session on “The Strategic Value of Claims for an Insurance Company”.
From artificial intelligence to drones and mobile communications methods, advances in technology are presenting insurance carriers with new possibilities for operational efficiency, the provision of seamless customer experiences and delivery of highly personalized and relevant products.
In this race to innovate, a key battle-ground has emerged in the claims process, where carriers and policy-holders typically experience the greatest amount of interaction. The claims process has a significant impact on customers’ perception of their insurance provider and as such, has become the subject of extensive transformation across the industry.
Delivering a key-note plenary address on “The Strategic Value of Claims for an Insurance Company”, American Modern Insurance Group President and CEO Andreas Kleiner will join Insurance Nexus’ Third Annual Connected Claims USA Summit, taking place June 5-6, 2019, at the Marriott Marquis Chicago Hotel, Chicago.
“A claim is the most important ‘moment of truth’ for any policyholder when interacting with their insurance company,” says Kleiner. “This experience may determine whether you create a customer for life or a disgruntled customer who dislikes your brand. Getting the claims process right in a world where our customers expect Amazon-like service can be challenging; it’s critical for companies to understand and work toward ways that will meet customer expectations.”
Commencing his position as President and CEO in May 2016, Kleiner’s role comprises developing a long-term vision and strategy for the continuing success of the American Modern Insurance Group, which is part of Munich Re (Group). Kleiner has experience working across all major fields of insurance and reinsurance. He has spent more than 25 years with Munich Re in a variety of senior management positions, including member of the Board of Management of ERGO International (2007-2016), a Munich Re subsidiary, and CEO of Munich Re Africa (2003-2007). Kleiner holds a degree in Civil Engineering from the University of Stuttgart (Germany), and an Executive MBA in Financial Services and Insurance from Vlerick Leuven Gent Management School (Belgium) and University of St. Gallen (Switzerland). He holds an Associateship from the Chartered Insurance Institute (ACII) in the UK.
“We currently see a revolution taking place in claims management driven by new technologies and data analytics,” Kleiner states. “When done right, insurance companies can build true competitive advantage by significantly enhancing their claims process efficiencies and customer experience.”
Through a carefully curated and research-driven agenda, the Connected Claims USA Summit (June 5-6, Marriott Marquis Chicago Hotel, Chicago) will provide a roadmap for carriers to integrate these technologies into their claims processes to reduce costs through efficiency (by identifying opportunities for automation in the claims cycle), deliver world-class customer service and graduate towards the future of claims – claims reduction and risk prevention. Over 700 senior claims, innovation and technology executives will hear from expert speakers on how to reduce costs through efficient processing of claims, incorporate dynamic customer communication to enhance the customer experience, develop strategies to implement new initiatives and more. For more information. Please visit the Connected Claims USA website at https://events.insurancenexus.com/connectedclaimsusa/.
Mariana Dumont
Head of USA Operations
Insurance Nexus
Phone: +44 (0) 207 422 4369
Toll Free: 1 800 814 3459 Ext: 4369
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Insurance Nexus is part of FC Business Intelligence Ltd. FC Business Intelligence Ltd is a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK
Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, we provide the industry with a platform to network, discuss, learn and shape the future of the insurance industry.
Designed to recognize genuine, truly innovative and meaningful approaches to excellence in the North American insurance arena, the Insurance Nexus Awards 2019 will be presented at an exclusive ceremony being held in Chicago on September 12th, 2019.
Given the depth and pace of innovation taking place within the insurance industry, Insurance Nexus decided it is crucial to put a spotlight on the achievements of the insurance carriers, leaders and brokers driving lasting change and demonstrating excellence in their field.
"It was an incredible honor to be recognized in last year’s Insurance Innovation Awards,” said Allstate’s Glenn Shapiro, president of Allstate Personal Lines. “As I mentioned when receiving the award, the Allstate Claims team deserves the credit. This was a testament to their relentless focus on innovation and customer experience and the achievement was a tremendous source of pride for Allstaters across the enterprise. Awards that celebrate innovation are so important to our industry. I encourage everyone to take part and share their success stories.”
There are 15 categories of awards, recognizing teams and leaders from across customer, claims and innovation units, as well as from product, business, brokering and leadership positions. Nominations open March 15th, closing May 17th, with Finalists announced by Insurance Nexus on June 17th. Finalists will be selected by a judging panel of industry experts, including:
- Paul Carroll, Editor-in-Chief, Insurance Thought Leadership
- Karlyn Carnahan, Head of P&C Insurance, Americas, Celent
- Karen Furtado, Partner, Strategy Meets Action
- Dawn LeBlanc, Managing Director, Hartford InsurTech Hub
- Scott McCormick, President, Connected Vehicle Trade Association
- Margaret Resce Milkint, Managing Partner, The Jacobson Group
- Anthony O’Donnell, Executive Editor, Insurance Innovation Reporter
- Nicole Cook, Managing Director, Global Insurance Accelerator
“We were incredibly honored to have won ‘Insurance Carrier of the Year’ in the Insurance Nexus Canadian Awards” said an Aviva Canada representative on their success last year. “To be recognized by our peers in this way is especially gratifying and a wonderful way for the industry to show its continued support for disruptive innovation. AI-adoption can seem like a long road but awards like these are essential to celebrate and inspire the innovators and pioneers taking insurance into the future!”
The Awards offer the prestige of being recognized by the global insurance community, as well as a platform to network and find out about the very latest tech, mindset and innovation adopted by likeminded companies. More information can be found on the awards website: https://events.insurancenexus.com/awards/, or please get in touch with Emma Sheard.
Emma Sheard
General Manager
Insurance Nexus
Phone: +44 (0) 207 422 4349
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.